KCWA Family and Social Services


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KCWA Family and Social Services is a non-profit organization established in 1985 by a group of women who were concerned with women and family issues and serves women, men, senior and youth all of them.

                                        KCWA Family and Social Services   캐나다 한인 여성회
                                                                   27 Madison Avenue Toronto Ontario M5R 2S2
                                                               · Phone: (416) 340-1234 · Fax: (416) 340-8114
                                                               · E-mail: kcwa@kcwa.net · Website: http://www.kcwa.net

                                                                    Internal & External Job Posting

Position Title: Family & Social Services Worker
Details: Part-time (28 hours/week), 1-year contract position with possibility of extension
Application Deadline: June 15, 2018 
Start Date: July 3, 2018  

About Organization:
KCWA Family and Social Services (“KCWA”) is a non-profit organization established in 1985 by a group of women who were concerned about challenges facing Korean newcomer women and family in Toronto. Since then, KCWA has served, inspired and advocated for thousands of Korean newcomers in the Greater Toronto Area. As the only Korean newcomer-serving nonprofit organization in Ontario, our mission is “Building the Korean-Canadian community, one person at a time”. We provide year-round services and programs to Korean newcomers from all walks of life to meet their unique needs. Our culturally sensitive and linguistically appropriate services are designed to empower Korean newcomers and support them in reaching their full potential. Our ultimate goal is to enhance the wellbeing of Korean newcomers and help them fully integrate into Canadian society. For more information, please visit www.kcwa.net

Position Summary:
Family & Social Services Worker will facilitate support groups, educational workshops and community events that are designed to improve social well-being of newcomer families. Through comprehensive needs assessment and systematic outreach to newcomers, Family & Social Services Worker assists newcomer families and individuals in their adaptation to Canadian society. Family & Social Services Worker provides timely and solution-focused services to newcomer families and individuals from all walks of life, by liking them with communities, organizations and other community resources, educating them about their rights and responsibilities, and equipping them with necessary skills, knowledge and networks. 

Main Tasks & Responsibilities:

Direct Service & Case Management:
• Assess client needs including strengths and barriers and develop an individualized service plan which outlines a strategy to accomplish goals based on identified  

  needs, available services and community resources
• Provide one-to-one counseling to individuals and families, focusing on enhancing social well-being 
• Experience and familiarity with the Criminal Justice System and key social services
• Knowledge of dynamics of violence in intimate relationships, sexual assault, criminal harassment and sexual/physical abuse in childhood
• Knowledge of crisis intervention and support skills
• Develop and facilitate workshops, information sessions, support groups and community events to raise awareness and education around enhanced communicatio

   n, mental health and emotion regulation, sexual violence, impact of immigration/migration on individuals and/or family as a whole, and how to mitigate risks (e.g. f

   amily violence/abuse)
• Plan and implement solution-focused and goal-oriented service coordination with a focus on assisting clients and their families who may have encountered challen

  ges and barriers in Canadian society
• Arrange meetings with and/or make referrals to appropriate government offices, schools, hospitals and/or other organizations or service providers
• Provide information and referrals regarding community services in the areas of but not limited to: advocacy, information of the client’s rights, follow-up support, em

  ployment, finances, social benefits, health, education, etc.
• Provide necessary translation/interpretation support for clients, and accompany them to appointments as necessary 

  Program Development & Implementation:
• Liaise with internal and external stakeholders to effectively manage cases, accomplish annual goals and targets, and assist in developing and implementing innov

  ative service, program and outreach plans
• Promote agency’s mission and vision, services and programs by effectively utilizing internal and external networks

  Evaluation, Administrative Duties & Other:
• Report to the supervisor on matters of practice, service delivery, and program outcomes
• Maintain accurate database entries and prepare computerized statistical summaries and other reports as required
• Participate in team meetings, training, and professional development sessions
• Adhere to policies on confidentiality and human rights and all other policies, routines, and procedures established by the KCWA Family and Social Services
• Other duties as assigned

• Post-secondary education in the human services field (social work, community work, education, etc.). Preferably social work/social services degree graduate or equivalent minimum 1-year work experience in the nonprofit sector
• Knowledge and understanding of challenges facing newcomer immigrants and refugees, settlement sector, and related community resources
• Experience managing complex cases involving high volume of data, documents, and reports
• Excellent organizational, interpersonal skills with a demonstrated ability to work under pressure and manage competing priorities and deadlines to cope with comp

  eting demands and deadlines
• Excellent conflict management, crisis intervention and problem-solving skills
• Excellent stakeholder engagement, community outreach and group facilitation skills required
• Experience managing or working through change in a dynamic work environment/conditions
• Experience working from an outcome-based perspective and a thorough understanding of evaluation and data collection
• Works effectively with others in the organization and external to the organization to accomplish organizational and community goals
• Strong administrative, organizational and time-management skills, professional communication skills and the ability to multi-task
• Excellent oral and written communication skills in Korean and English

  Working Condition:
• Hours of work: Works regular hours from 9am-4:30pm/9:30am-5:00pm with some requirements to occasionally work extended hours
• Location: This position works out of the Head Office at 27 Madison Avenue and may work from other locations based on funder’s or program’s changing requirem

  ents. Occasional travel within the GTA required.

How to apply:
Please submit your cover letter, resume, and three references within one document in MS Word or PDF format by mail or email to: 

KCWA Family & Social Services
Hiring Committee
27 Madison Ave. Toronto, ON M5R 2S2
Email: eunyoung.baek@kcwa.net

KCWA Family & Social Services is committed to employment equity initiatives. We encourage residents of ethno-racial, immigrant, women, refugee, LGBTQQA community groups and individuals with physical challenges to apply and self-identify. If accommodation is required during the hiring process, please advise at the time of application or contact the Hiring Committee personnel.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

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